Shipping Information

We use UPS and the USPS Priority Mail to ship.  If one of these services does not deliver to your home, please let us know. Alaska, Hawaii, Puerto Rico, US Virgin Islands and Canada will all ship USPS.

Our products typically ship the same business day your order is verified and will be delivered in 3-7 days depending on your proximity to our New York store. If you order more than one item, your entire order will usually be shipped together. It is our intention that all products will be in stock at the time of your order. If for some reason we can not fulfill your order request in the above specified manner, we will immediately be in touch will you by email to discuss the matter.

Shipping Rates

United States (Except West Coast)

Order amount            Shipping Charge

$0.00 – $25.00                 $8.95
$25.01 – $50.00               $9.95
$50.01 – $75.00             $10.95
$75.01 – $100.00           $12.95
$100.01 – $150.00         $14.95
$150.01 – $200.00         $17.95
$200.01 – $500.00         $19.95
$500.01 and up              $29.95

Excludes Arizona, California, Colorado, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Washington, & Wyoming

United States West Coast

Applies to Arizona, California, Colorado, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Washington, & Wyoming

Order amount            Shipping Charge

$0.00 – $25.00               $11.95
$25.01 – $50.00             $12.95
$50.01 – $75.00             $14.95
$75.01 – $100.00           $16.95
$100.01 – $150.00         $18.95
$150.01 – $200.00         $24.95
$200.01 – $500.00         $29.95
$500.01 and up              $34.95

Alaska , Hawaii, Puerto Rico & US Virgin Islands

Order amount            Shipping Charge

$0.00 – $25.00                $29.95
$25.01 – $50.00              $34.95
$50.01 – $75.00              $39.95
$75.01 – $100.00            $44.95
$100.01 – $150.00          $49.95
$150.01 – $200.00          $54.95
$200.01 – $500.00          $59.95
$500.01 and up               $64.95

Canada

Order amount            Shipping Charge

$0.00 – $50.00               $44.95
$50.01 – $100.00           $49.95
$100.01 – $150.00         $54.95
$150.01 – $200.00         $59.95
$200.01 – $500.00         $69.95
$500.01 and up              $79.95

Ship Time and Order Status

Ship Time

Our products typically ship the same business day your order is verified and will be delivered in 3 and 7 days depending on your proximity to our New York store. If you order more than one item, your entire order will usually be shipped together. It is our intention that all products will be in stock at the time of your order. If for some reason we can not fulfill your order request in the above specified manner, we will immediately be in touch will you by email to discuss the matter.

Drop Ship Items

We have many items that are "drop shipped" or shipped from a remote warehouse. These products state "ships from warehouse location" on their page.
Those shipping times vary but for the most part will take 1-2 weeks.  Of course, if you order multiple items that are drop shipped, they may be shipped from different locations.

Order Tracking and Status

After your order ships you will be emailed a tracking number. With that number, you can check the status of your shipment. If you have any questions or concerns, always feel free to contact us.

Email: Sales@curtainshop.com

Phone: (914) 636-8794

Rush Shipments

For an additional fee we can provide 2-day Rush Delivery once your order is ready to ship.
If you are concerned that your order will not arrive in time for your needs, please contact us.

Email: Sales@curtainshop.com

Phone: (914) 636-8794

Return & Exchange Policy

We would like you to be happy with every purchase that you make. If you are dissatisfied with your purchase for any reason, you may simply return the product to us within 15 days of the receipt date of your shipment for a full refund of the product price of your purchase. Postage and handling is not refundable. 

Contact us to receive your RGA# (Return Goods Authorization Number). Our email is Sales@CurtainShop.com and phone number is (914) 636-8794. Please let us know your order number and reason for return. Returns will not qualify for a credit without the RGA#. We will NOT accept returns if merchandise is used, washed, or out of original package.

When returning an item, products must folded and put back into original packaging with any original picture inserts and the packaging may not be ripped or torn. Please include a copy of your packing slip when returning the product.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

Upon inspection of your return, our credit process will begin. Returns will be processed within 10 business days of receipt and a credit will be issued in the original form of payment. Return your package via Insured Parcel Post (US Mail) or an equivalent method of your choosing. Postage and handling is not refundable. You are responsible for paying for your own shipping costs for returning your item.

Ship your return to:

The Curtain Shop
541 Main Street
New Rochelle NY 10801

For fastest delivery of a replacement item, place an exchange order as a new order. While we will charge your credit card for the second item, we'll promptly refund the amount of the original item upon receipt of your return. Please note that regular shipping charges apply to exchange orders.