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- Why should I buy from Curtainshop.com?
Buy from us because we are your best source for window treatments. Curtainshop.com is actually the on line version of The Curtain Shop.
The Curtain Shop was started in 1976 and has done business on Main Street in New Rochelle ever since. We have happily served the Tri-State area (New York, New Jersey, and Connecticut) and are now looking forward to serving the rest of The United States. Our commitment to customer satisfaction is based on three basic principles: quality, service, and selection. We work with some of the top suppliers of window fashions and have done so since 1976. Our store offers the personalized service that can't be found in many stores and we extend that to our web site as well. Our employees are known by name and they are happy to spend time with the customer during their visit to our store. The curtain selection is updated many times a year and new arrivals are always on the way. We are always looking for the latest fashions while keeping an eye on the traditional looks as well. Shopping with The Curtain Shop usually leads to a life long relationship which leads to multigenerational shopping trips for our customers.
We offer much more than we show on our web site. Let us know what you need or want and we'll see what we can do. Please direct inquiries to info@curtainshop.com.
Better yet, if you can visit us please do so.
Store hours are Monday-Friday 9-6, Thursday 9-8, and Saturday 9-5:30
Our store occupies over 6000 sq ft of selling space on two floors.
Directions are easy:
- From I-95 heading South: take exit 15, make a left on to Main St., go ¾ of a mile and we will be on your left, #541
- From I-95 heading North: take exit 15, make a right on to Main St., go ¾ of a mile and we will be on your left, #541
Click here for a map/ alternate driving directions www.maps.yahoo.com
Email or call us for directions from other roads.
What is your refund or exchange policy?
Returns
The Curtain Shop wants you to be happy with every purchase that you make from this site. If you are dissatisfied with your purchase for whatever reason you may simply return the product to us within 15 days of the receipt date of your shipment for a full refund of the product price. Please contact us to receive RGA # (Return Goods Authorization Number). Returns will not qualify for a credit without the RGA #.
We will NOT accept returns if merchandise is used or washed.
When returning an item, all products must be in their original packaging with any original picture inserts and the packaging should not be ripped or torn. Please include a copy of your invoice when returning the product as well as the reason for your return so that we may better serve you. Upon inspection of your return, our credit process will begin.
Returns will be processed within 10 business days of receipt and a credit will be issued in the original form of payment.
The Curtain Shop does not reimburse for shipping and handling.
What do you charge for shipping?
| Up to $25.00 = | $7.95 |
| $25.00 - $50.00 = | $8.95 |
| $50.00 - $75.00 = | $9.95 |
| $75.00 - $100.00 = | $10.95 |
| $100.00 - $125.00 = | $11.95 |
| $125.00 - $150.00 = | $12.95 | |
| $150.00 - $200.00 = | $14.95 |
| $200.00 or more = | $17.95 |
How soon will my order be delivered?
Time for Products to Ship
Our products usually ship the following business day your order is verified and will be delivered between 3 and 7 days depending on your proximity to our New York store. If you order more than one item, your entire order will usually be shipped together. It is our intention that all products will be in stock at the time of your order. If for some reason we can not fulfill your order request in the above specified manner, we will immediately be in touch will you by email to discuss the matter.
Order Tracking and Status
After processing your order you will be given a tracking number. With that number, you can check the status of your shipment.
For an additional fee we can provide 2-day Rush Delivery once your order is ready to ship. (Priority Rush is available for all items, contact us for details.) If you are concerned that your order will not arrive in time for your needs, please contact us so can work with you personally.
Can I order by telephone or mail?
Yes, if you desire you can reach our customer service office at (914) 636-8794 or (800) 123-4567 or mail your orders to
The Curtain Shop
541 Main St.
New Rochelle, NY. 10801
How do I know if my order was processed?
As soon as your order is processed we will send you a confirmation E-Mail.
How is sales tax calculated?
Sales tax is calculated for New York residents, based on zip code
What forms of payment do you accept?
We accept Visa, Master Card, American Express, and Discover Card.
You can also choose to mail your order. Pick all your items and enter them into the shopping cart. Print the order and mail it.
CHECK POLICY: Personal checks over $50 will be held for 10 days before the order is shipped.
Will my purchases look identical to the photo online?
While every effort has been made to represent our products on line in an accurate way, there are many factors which limit how the items look. A reasonable amount of understanding is needed when purchasing textiles without actually seeing and touching them. Each of our curtains has fabric swatches which when clicked on give a closer look of the fabric. If necessary, you can E-mail us for further information or if necessary, we can re-scan the fabric into a larger picture and then E-mail it to you. The settings on your computer monitor may also have an effect on how the curtains look on our web site.
Who do I contact with my questions?
louis@curtainshop.com
Are all the products sold on your site available in the store?
Yes. Our retail store has about 16,000 different items. Curtainshop.com will continue to add different product categories in the near future. If you live near by, please visit us.Directions are easy:
- From I-95 heading south: take exit 15, make a left on to Main St., go ¾ of a mile and we will be on your left, #541
- From I-95 heading North: take exit 15, make a right on to Main St., go ¾ of a mile and we will be on your left, #541
Click here for a map/ alternate driving directions www.maps.yahoo.com
I know my window measurements, but how do I know what size
curtains or window treatments will fit my window size?
To start off:
All sizes are stated WIDTH (left to right) by LENGTH (top to bottom)
Curtain or valance sizes:
The width of rod pocket curtains is stated as the flat out width. You would never use the curtain flat out so keep in mind that a 60" wide panel will not look good if you try to cover a 60" window with it. You need to provide fullness by using multiple panels for a window that size. Certain items are used "flat out" and we will state that in the product description.
Pinch pleated drapes on the other hand have the fullness sewn in. So a pair of 48" wide drapes can cover 48". You need to factor in the overlaps (center area where the left and right panel should overlap each other when closed) and returns (the "wrap around" part which returns from the face of the rod to the wall).
Measuring Your Window
On most curtains & window treatments, it takes two to three times more
material/curtain to provide the proper fullness in appearance when
installed/hanging on rod than the actual window width.
Measure the width of the rod from left to right. A common rule for displaying curtains properly
is the curtains finished width should be at least 2 times the width of your
window (if not more - sheers can be 3 times the window width) to achieve a look of
proper fullness.
Example: If your window measures 36" wide (window width x 2 = 72"), you need curtains that will give a minimum width of 72" or 2 panels for that window. In this case 2 panels will give about 100" to 120" of width which will look nice and full.
Measure the length of the window or area you want to cover from top to bottom. Overall curtain length, anywhere from the sill to the apron or to the floor is a personal preference and need not be exact. By moving your rod up or down a little you can adjust the position of the curtain at your window
Tab curtain lengths include the tabs unless specified.
Scarf Window Treatments
Deciding on the length you might need for a scarf is up to your personal preference. "THERE IS NO right or wrong way to hang a scarf. That is the unique feature when choosing to use a
Scarf - it's Versatility.
All of our other Scarves "Are Not Pre-pleated". They can be
adjusted by hand to accommodate a wide variety of window sizes. Also, the type of hardware you are going to use will affect the final look. Rods, scarf holders, or sconces may be used.
The basic formula for figuring out the size you need is: Take the length of your
window and multiply it by 2(x 2), then add the width (+ width) of your window. This
= a rough estimate on the size you may need. (Example: if the length is 63" and
the width is 32", 63" x 2 {=126"} + 32" = 158").
Almost all of the scarves come in the 216" size. The above formula is just a guide to help you decide if you need just on or more to cover your window | 
